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Associate Community Manager

A Little About Us:

Making fans - That’s what we’re all about! Since our humble beginnings in 2011, these two words have driven Big Viking Games to become the successful company it is today. With over 100 Vikings already on board, and studios in both Toronto and London Ontario, we are focused on making our mark by building awesome free-to-play mobile and social games.  Big Viking Games has proudly amassed millions of loyal fans across its many popular titles with no signs of slowing down anytime soon. We believe that by investing in our employees and in new technologies, such as HTML5, we can continue our success for years to come. With that in mind, we are on the hunt for exceptional talent to join our growing team, and that’s where you come in!

The Nitty Gritty:

The primary responsibility of a full-time Community Manager is to both support and advocate for the players. You will be the voice of the players as well as the company & will work closely with the rest of the production team to ensure they are aware of what is important to the players and fans.This role is located in our London studio.

The Duties:

  • Providing top-notch support to the players in order to help resolve any support tickets
  • Managing game communities and answering customer support emails
  • Working alongside the QA team to help squash player-reported bugs
  • Supporting marketing campaigns through different forums
  • Ensuring content on community sites is correct & frequent
  • Acting as a liaison between the players and product owners

 

The Essentials

  • 1+ year providing exceptional online customer support preferred
  • Strong desire to always give customers premium treatment
  • Excellent written communication skills, along with the ability to deliver information in an empathetic manner
  • General technical proficiency & internet savvy preferred
  • Passion for online games
  • Experience moderating forum discussion boards strongly preferred
  • Experience in online gaming environment an advantage
  • Ability to work in a fast-paced environment, with a mastery of multi-tasking
  • Previous experience in tech support and/or troubleshooting

 

The Loot:

  • Competitive salaries, Group Retirement Savings Plan matching & participation in the Employee Stock Option Plan
  • Comprehensive benefits package (health, dental, and vision), including generous time off policies
  • Stocked kitchen, unlimited snacks and beverages, along with breakfast and daily hot lunches. Vikings can't work on an empty stomach!
  • Lots of other great perks such as frequent company paid outings, events and get-togethers.

 

Becoming a Viking:

Does the idea of working for a gaming company doing what you love every day sound exciting? Great, we’d love to hear from you! Send us your resume and cover letter

Big Viking Games is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

 

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